Car Insurance Claims

Caught in a nose-to-tail on the motorway? Come back to find your car has disappeared? Got a crack in your windscreen from a stone?

We understand that sinking feeling you get when something happens to your car. So if you’re in this situation we’re here to make sure your claim is as easy and stress-free as possible.

How to Make a Claim

Simply choose from these options:

 

  • If you have been involved in a vehicle accident call us on 0800 227 787
    • you can download and print out an accident claim form here or
    • complete and e-mail an online accident claim form here
  • If your vehicle has been stolen or broken into, you must notify the police immediately and then call us on 0800 227 787.
    • You can download a claim form here.
  • If you have a windscreen or other glass claim, call us on 0800 227 787 to arrange repair or replacement.

 

Coronavirus COVID-19 Lockdown Period

We are here to support you during this time. Please note:

 

  • Repairs may take more time at the moment, for example due to delays getting parts, but you can help by ensuring you stick to your appointment times with repairers.
  • If your WOF or drivers licence expired during Alert Levels 3 or 4, please renew these as soon as possible.
  • To help reduce financial pressure at this time we have temporarily removed the standard $500 windscreen excess for all claims arising between 26 March – 30 June 2020.

If you are experiencing financial hardship, please contact us on 0800 227 787 as we have a range of options that may help. Each of these solutions can be personalised to enable your individual needs to be met.