Car Insurance Claims
At Autosure we’re an ‘Essential Business’ and here to support you.
Caught in a nose-to-tail on the motorway? Come back to find your car has disappeared? Got a crack in your windscreen from a stone?
We understand that sinking feeling you get when something happens to your car. So if you’re in this situation we’re here to make sure your claim is as easy and stress-free as possible.
How to Make a Claim
These policies are underwritten by and claims are managed by Vero Insurance New Zealand Limited. Simply choose from these options:
- If you have been involved in a vehicle accident call us on 0800 227 787
- you can complete this online accident claim form, save and email it to newclaims@vero.co.nz or
- download, print, complete and post an accident claim form to Vero Insurance, Private Bag 92120, Auckland 1142
- If your vehicle has been stolen or broken into, you must notify the police immediately and then call us on 0800 227 787
- you can complete this online theft claim form, save and email it to newclaims@vero.co.nz or
- download, print, complete and post a theft claim form to Vero Insurance, Private Bag 92120, Auckland 1142
- If you have a windscreen or other glass claim, call us on 0800 227 787 to arrange repair or replacement
Coronavirus COVID-19
We are here to support you during this time. Please note:
- Hardship Support: If you are experiencing financial hardship at this time, please contact us on 0800 227 787 as we have a range of options that may help. Each of these solutions can be personalised to enable your individual needs to be met.
- Repairs: Some delays may be experienced but the repairer will keep you informed on those. Please also keep to any booking times made with a repairer as this will help with contact tracing.
- WOF & Drivers Licences: We realise it may have been difficult to get a WOF recently, but please remember as well as being a requirement of your policy, this is a legal requirement to protect you and other road users as well. If your driver licence has expired recently you have until 31 March 2022 to renew it.