Claims

Need to make a claim? We’re here to help. 

We understand how stressful it is when something happens and you need your insurance company to be there for you. Our team has more than three decades of claims experience, so you know you’ll be in safe hands with us.

Making a Claim with Autosure

We’ve designed claims processes for all of our products to help you and your family get back on the road again as quickly and stress-free as possibly. Simply click on the appropriate product below to find out how you can make a claim.

Find Out How to Claim on Your Policy

At Autosure customer service is paramount and you can expect prompt and fair handling of your claim.

We’ve Helped a Lot of People

Having been around for more than 30 years, we have credibility and proven sustainability (with more than 150 years’ experience in the claims team alone). At Autosure you’ll find the right people and right processes to help you.

But don’t take our word for it, see the comments below, check with your local repairer or car dealer, or even your friends and family. What they say about our claims handling experience far exceeds what we say about ourselves.

Please let us know about your experience with us, we love feedback and will always endeavour to do what is right.

Had Autosure on my Audi A4 the past 2.5 years, always been honest and helpful with claims. Totally recommend it for a european car owner.

Andrew Neison

By far the best insurance company I have ever dealt with! Bruce is so helpful, honest and full of good advice and guidance, which I sure needed when I found myself in a pretty horrible situation. Highly recommend them. Their service was prompt, they say they will get back to you within 48 hours (I think the time frame is), but I never wait long at all for a response. Blown away with how quick and easy this claim process has been. You get so used to insurance companies mucking around not responding etc. and creating a bad name for all insurance companies, but not this one, they are the best.

Renee - Mechanical Breakdown Insurance claim

Just wanted to take the opportunity to let you know how great the staff are that I deal with in the Claims Department. The turnaround time is really quick on claims and I like the fact that I often receive an email acknowledging that my claim has been received and they are working on it. Then I get a second email once the claim is approved advising when the payment will be made and finally the invoice confirming payments. The process seems to be seamless and if I do have to call the staff are always friendly and very helpful. They are a great team.

Gail (Ezi Finance)